Return Policy

 

At FLUX, we strive to provide you with high-quality products and exceptional service. However, we understand that returns may be necessary in certain circumstances. Below, we outline our updated return policy to ensure clarity and transparency.

 

 

General Return Policy

If you are not satisfied with your purchase, we’re here to help. We offer a 7-day return policy from the date of delivery for all FLUX products, allowing you to ensure your purchase is right for your needs.

Steps to Initiate a Return:

  1. Contact Us: Email us at support@flux3dp.com within 7 days of receiving your order to start the return process.

  2. Approval Required: Returns must be approved by our customer support team before shipping the product back.

  3. Return Conditions: Returned items must include all original accessories, manuals, and packaging in their original condition.

Important Notes:

  • Returns requested beyond the initial 7 days but within 14 days may incur a 30% restocking fee.

  • Customers are responsible for shipping costs for non-defective returns.

  • Items cannot be returned after 14 days from the delivery date.

  • We reserve the right to refuse a return if the item does not meet these conditions.

 

 

Returns for Manufacturer Defects

We stand by the quality of our products. If you encounter a manufacturer defect, you may return the product for inspection and a refund or replacement, subject to the conditions below:

Steps for Defective Returns:

  1. Contact Support: Notify us at support@flux3dp.com within 30 days of receiving the product.

  2. Approval Required: Obtain approval from our customer service team before returning the item.

  3. Inspection: After inspection, if the product is found defective due to manufacturing faults, we will provide a refund or replacement.

Exclusions:

  • Returns will not be accepted for products showing signs of misuse, abuse, or inadequate maintenance.

  • Products returned without prior approval will not qualify for a refund or replacement.

 

 

Shipping Damage

If your order arrives with visible shipping damage:

  • Contact us immediately at support@flux3dp.com with photos of the damaged items.

  • We will assist in resolving the issue promptly.

 

 

Cancellations

  • Orders canceled after shipping may be returned for a refund minus applicable shipping charges.

  • FLUX is not responsible for delays or losses caused by the shipping carrier but will assist in resolving such issues where possible.

 

 

Warranty Policy

For detailed information about our warranty policy, please refer to the following link: FLUX Warranty Policy .

 

 

Additional Terms

  • Original Condition: Ensure all returns include original accessories, manuals, and packaging.

  • Non-Refundable Costs: FLUX does not cover auxiliary expenses, such as moving costs or additional freight charges related to returns.

  • Policy Updates: FLUX reserves the right to update this return policy at any time without prior notice. Please review this page periodically for changes


For further assistance, please contact us at support@flux3dp.com or call 321-314-3780.